No-surprises guarantee
Every job
You get a written price and approve it before we start. If we find something that needs extra work, we explain it and get your OK first. We don't add charges you haven't approved.
Warranty & guarantee
What we stand behind
Plain-English coverage for installs, repairs and equipment — and how to use it.
Installation labor warranty
1 year · 10 years with a Comfort Care Plan
Our labor on a new system installation is covered for 1 year from installation.
Keep an active Comfort Care Plan on that system — one heating and one cooling tune-up each year — and the labor coverage extends to 10 years.
Equipment (parts) warranty
Set by the manufacturer
Parts coverage on new equipment comes from the manufacturer (Mitsubishi Electric, Daikin, Bryant/Carrier and others). Length varies by brand and model, and most manufacturers require registration to get the full term.
Your estimate lists the manufacturer coverage for the exact equipment you choose.
Repair workmanship guarantee
60 days
Authorized repair labor carries a 60-day workmanship guarantee.
How to make a claim
- Call us at (206) 848-8080 (Mon–Fri · 8am–5pm) or send a request online.
- Tell us the service address, roughly when the work was done and what's happening.
- We schedule a visit, find the cause and tell you what's covered before any work.
Good to know
- The Comfort Care Plan is a maintenance membership, not a warranty or insurance policy. It doesn't cover repairs, but members get 10% off parts and repairs.
- Your written estimate and signed agreement set out the exact coverage for your job. If anything on this page differs from them, your signed agreement controls.
Questions about your coverage?
Call (206) 848-8080 — Mon–Fri · 8am–5pm.